Order FAQ
Q1:When will my order be shipped?
usually ship on the same business day.
If an order is placed after this cutoff time, it will typically be processed and shipped on the following business day.
Please note: Shipping timelines may be temporarily affected by:
- Extreme weather conditions (e.g., heavy storms, hurricanes)
- Unavailability of limited-edition products
- Peak promotion periods (order volume may surge)
If your order has not shipped within 3 business days of placement, please contact our Customer Happiness Team immediately for assistance.
For Buy with Prime orders, since they are fulfilled by Amazon, please contact Amazon Customer Service directly for support related to shipping or delivery.
Q2:Can I cancel my order?
usually be canceled via our Chatbot within 90 minutes of placement.
For orders placed more than 90 minutes ago, please contact our Customer Happiness Team. However, cancellation cannot be guaranteed, as it depends on the processing stage in the warehouse and can only be successfully canceled if it has not yet been processed.
For Buy with Prime orders, you can cancel orders on Amazon before fulfillment. Log in to your Amazon Prime account > Go to "Your Orders" > Under "Buy with Prime Orders," find the specific order and select "Cancel Items."
Q3:Can I change my order details?
Once an order has been placed on [Your Brand Name].com, product information such as model, size, color, and quantity cannot be changed. If you need to update these details, we recommend cancelling the order and purchasing again.
If your order has not yet been processed by the warehouse, you may update:
- Contact information (name, email address, phone number)
- Shipping address
Please contact our Customer Happiness Team if you would like to make any changes to your order.
For Buy with Prime orders, since they are fulfilled by Amazon, please reach out to Amazon Customer Service for help.
